Refund Policy

RIGHT OF WITHDRAWAL (14 DAYS)

You have the right to cancel your purchase within 14 days from the day you received your order, in accordance with the Distance Contracts Act.

To request a return, cancel an order or exercise your right of withdrawal, you can use our Return center or contact us at info@varuzone.se.

When you log in with the email address used for purchase, you can view your orders and submit a return request directly online.

Conditions for returns

When returning the product, we recommend that it:

returned in good condition
returned with all accessories
is well packaged to avoid transport damage

You have the right to examine the product in the same way as you would in a physical store.

If the product has been used more than is necessary to determine its properties and function, deductions for depreciation may be made in accordance with applicable legislation.

Lack of original packaging does not automatically mean that the right of withdrawal expires.

Your statutory right of withdrawal applies without the requirement for prior approval from customer service.

COMPLAINTS & ERROR IN GOODS

If a product is damaged, faulty or does not comply with the order, the customer has the right to complain about the product in accordance with applicable consumer legislation.

Contact our customer support at info@varuzone.se.

To facilitate handling, the following information may be requested:

order number
description of the error
image of the product, if relevant

Photographs facilitate processing but are not a general requirement for filing a complaint.

Customers covered by the Swedish Consumer Purchase Act normally have a three-year right of complaint for original defects.

Complaints are handled by VaruZone's customer service on behalf of Nordic Digital Commerce Ltd.

Nordic Digital Commerce Ltd is responsible as the legal seller for complaints and the measures that follow from applicable consumer legislation.

Depending on the circumstances and applicable law, the following measures may be appropriate:

repair
replacement product
price reduction
refund upon cancellation of the purchase
other solution according to law

ArcticLyx AB and SIA “Nordic Commerce Media” assist with customer support, communication and administrative management.

RETURNS

Returns are handled through VaruZone's customer service on behalf of Nordic Digital Commerce Ltd.

To request a return or receive return instructions, the customer can use our Return center or contact us via info@varuzone.se.

Return address and practical instructions are provided by customer service based on the current order.

We recommend that the customer contact us before returning an item to ensure that the correct return address is used.

However, prior contact or approval is not required for the customer to exercise their statutory right of withdrawal.

When exercising the right of withdrawal, the goods must normally be returned without undue delay and no later than 14 days from the customer's notification of their decision to withdraw from the purchase.

We recommend that the customer use traceable return shipping and save the delivery receipt.

Return shipping is normally paid by the customer in the event of a right of withdrawal, provided that the customer has been informed of this prior to purchase.

In the event of a justified complaint, Nordic Digital Commerce Ltd is responsible for necessary costs according to applicable legislation.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to certain goods that are exempt by law.

This may, for example, refer to sealed hygiene products that cannot be appropriately returned for health or hygiene reasons once the seal has been broken.

Exceptions only apply when the legal requirements are met.

REFUND

In the event of a valid exercise of the right of withdrawal, the payment will be refunded in accordance with applicable legislation.

The refund also includes the standard delivery cost when required by law.

Refunds will be made without undue delay and no later than 14 days from the seller receiving the customer's notice of withdrawal.

Nordic Digital Commerce Ltd may, where permitted by law, withhold the refund until the goods have been received or the customer has shown that the goods have been returned.

Refunds are normally made via the same payment method used for the purchase, unless the customer has explicitly approved a different method.

No special administrative fees are charged for the refund itself.

If the goods have been handled more than is necessary to determine their properties and function, deductions for depreciation can be made in accordance with applicable legislation.

UNCOLLECTED SHIPMENTS

If a shipment is not picked up within the time specified by the carrier, the package may be returned to the sender.

In the event of uncollected shipments, VaruZone may charge the customer for actual and reasonable costs incurred as a result of the return, including return shipping, import-related fees and necessary administrative handling.

The following amounts are used as guide values for costs depending on the weight of the shipment:

Weight of the shipment	Amount
Up to 1kg	109 kr
Over 1 kg, up to 2 kg	179 kr
Over 2 kg, up to 3 kg	209 kr
Over 3 kg, up to 5 kg	299 kr

In addition, actual import-related fees, such as an import fee of 3 euros, may be added if such costs arise and may be legally claimed by the customer.

The fees are not automatic penalties. VaruZone only charges costs that are actual, reasonable and legally possible to claim, provided that the customer has been informed of the applicable terms and conditions prior to the purchase.

Not collecting a package does not automatically mean that the customer has exercised their right of withdrawal. The customer needs to notify VaruZone if the right of withdrawal is to be exercised.

Any refunds and cost deductions are handled in accordance with applicable Swedish consumer legislation.

DELIVERY

Products can be shipped directly from international suppliers or external warehouses to the customer on behalf of Nordic Digital Commerce Ltd.

Delivery times may vary depending on:

stock status
conveyor
international logistics
customs handling
peak season
other circumstances affecting delivery

Estimated delivery times and any delivery costs are stated on the website or in connection with the order.

Tracking information is normally sent when available.

Nordic Digital Commerce Ltd is responsible to the customer for ensuring that the order is delivered in accordance with the purchase agreement and applicable consumer legislation.

In the event of delayed or non-delivery, the customer has the right to take the measures provided for by applicable law.

ArcticLyx AB and SIA “Nordic Commerce Media” can assist with information about deliveries and communication with the customer.

PRICES & PAYMENT

All prices are shown in Swedish kronor (SEK), unless otherwise stated.

The total price including applicable taxes, delivery costs and other known charges is displayed before the customer completes their purchase.

Payment is made via external payment service providers and the payment options offered in the website's checkout.

Nordic Digital Commerce Ltd is the legal seller and payment recipient for all purchases via VaruZone.

The company is responsible for payment-related obligations towards the customer according to applicable legislation.

ArcticLyx AB and SIA “Nordic Commerce Media” provide marketing, customer service and administrative services but are not recipients of customer payments for product sales.

INTERNATIONAL DELIVERY, IMPORT & VAT

For international deliveries, shipments may be subject to:

customs
import VAT
import duties
other applicable import costs

These processes can be administered by Nordic Digital Commerce Ltd, international suppliers or external logistics partners, depending on the delivery model.

Nordic Digital Commerce Ltd is responsible for its obligations as a seller under applicable tax and consumer legislation.

Information about any additional fees is provided to the customer prior to purchase in accordance with applicable information requirements.

The customer is only responsible for such costs that can be legally imposed on the customer and of which the customer has been informed in the prescribed manner.

International transport and customs clearance may affect delivery time.

Such circumstances do not limit the customer's mandatory rights under applicable consumer law.

PRODUCT INFORMATION

We strive to ensure that product images, descriptions, prices and other product information are accurate and up-to-date.

Product images are used to illustrate the appearance and features of the products.

Minor variations in color reproduction may occur depending on screen settings.

The products must comply with the information provided at the time of purchase and meet applicable legal requirements.

If a product does not correspond to what was agreed, the customer's rights under applicable consumer law apply.

Trademarks and product references are used for descriptive purposes where relevant and permitted.

LIMITATION OF LIABILITY

Nordic Digital Commerce Ltd is the legal seller and is responsible for the purchase agreements entered into via VaruZone.

ArcticLyx AB and SIA “Nordic Commerce Media” provide services within marketing, customer support, communication and administration.

These companies are not parties to the customer's purchase agreement solely by providing these support services.

Questions regarding product defects, deliveries, complaints and refunds are handled on behalf of Nordic Digital Commerce Ltd.

Any limitations of liability apply only to the extent permitted by applicable law.

Nothing in these terms and conditions limits the consumer's rights under mandatory consumer protection legislation.

FORCE MAJEURE

Nordic Digital Commerce Ltd is responsible for fulfilling its contractual obligations under applicable law.

If extraordinary circumstances beyond the company's reasonable control affect the ability to fulfill the agreement, this may be taken into account to the extent permitted by applicable law.

Such circumstances may include, for example:

strike or widespread labor dispute
natural disasters
war
serious social disturbances
authority decision
extensive transport disruptions
other extraordinary events beyond reasonable control

This provision does not limit the customer's mandatory rights in the event of, for example, delayed or non-delivery.

SALES AND ORDER MANAGEMENT

The sale of products via VaruZone is conducted by:

Nordic Digital Commerce Ltd
Company number: 17237704
Suite 302, 4 Station Square
Cambridge, CB1 2GE
UK

Nordic Digital Commerce Ltd is the legal seller and contracting party for purchases made via VaruZone.

When the customer places an order, the purchase agreement is concluded with Nordic Digital Commerce Ltd.

The company receives all customer payments and is responsible to the customer for orders, deliveries, complaints, returns and refunds in accordance with applicable consumer legislation.

Products can be delivered through international suppliers and external logistics partners on behalf of Nordic Digital Commerce Ltd.

ArcticLyx AB and SIA “Nordic Commerce Media” assist with marketing, customer support and administrative services.

DISPUTE & APPLICABLE LAW

These terms and conditions of purchase are governed by Swedish law, without limiting the protection that the consumer has under mandatory consumer protection rules in the country where the consumer has his or her usual place of residence, when such rules are applicable.

In case of questions or complaints, the customer is encouraged to first contact VaruZone's customer service.

If a dispute cannot be resolved through dialogue, the customer may turn to the competent court or, when applicable jurisdiction requirements are met, the Swedish General Complaints Board (ARN).

More information about ARN is available at:

https://www.arn.se

Nothing in these terms and conditions limits the consumer's right to bring an action in a court that has jurisdiction under applicable rules.

CONTACT & CUSTOMER SERVICE

For questions about products, orders, deliveries, returns, complaints or refunds, you can contact VaruZone's customer service.

E-mail: info@varuzone.se
Phone: +46 73 576 55 93

Customer service is provided with the support of ArcticLyx AB and SIA “Nordic Commerce Media” on behalf of Nordic Digital Commerce Ltd.

All purchases are subject to our Terms of Purchase, our Refund Policy, our Shipping Policy and our Privacy Policy, which are available on the website.