SHIPPING POLICY – GOODS ZONE

DELIVERY

We strive to process your order as quickly as possible.

Orders are handled in collaboration with our international suppliers and delivery and logistics partners.

Nordic Digital Commerce Ltd is the legal seller and is responsible for ensuring that orders are delivered in accordance with applicable consumer legislation.

DELIVERY TIMES

Normal delivery time is usually 3–11 business days.

Delivery time may vary depending on:

• product

• availability

• conveyor

• demand

• other external factors

The estimated delivery time for the order is stated in the information provided in connection with the purchase.

DELIVERY METHOD

Your order is usually delivered directly to your address.

In some cases, delivery may be made to an agent depending on the carrier's procedures.

We collaborate with shipping and logistics partners such as DHL and other delivery partners.

Products can be shipped from warehouses and suppliers within or outside the EU.

Tracking information is normally sent when available.

PRODUCTS WITH SPECIAL TRANSPORT REQUIREMENTS

For some products, such as products containing batteries, delivery times may be longer than normal, usually 8–15 business days.

This is due to special transport and safety requirements that apply to this type of product.

We will inform you about special delivery terms in connection with the purchase when they apply.

DELAYS

If your order is delayed, you can contact our customer support and we will help you follow up on the delivery.

In the event of a delayed delivery, the customer has the right to the measures that follow from applicable consumer legislation, including the Consumer Sales Act (2022:260).

The customer may, among other things, have the right to demand delivery and, when the legal requirements are met, cancel the purchase.

Nordic Digital Commerce Ltd is responsible as the legal seller for handling delays and the customer's statutory rights.

DELIVERY RESPONSIBILITY

Deliveries are carried out by our external delivery and logistics partners.

Delays may occur due to circumstances such as international transportation, high demand, customs clearance or other external factors.

Nordic Digital Commerce Ltd is responsible to the customer for the delivery in accordance with the purchase agreement and applicable consumer legislation.

ArcticLyx AB and SIA “Nordic Commerce Media” assist with customer support, communication and administrative follow-up of deliveries on behalf of Nordic Digital Commerce Ltd.

MAXIMUM DELIVERY TIME

In special cases, the delivery time may be 28 working days, depending on product and logistical circumstances.

If a longer delivery time applies to an order, the customer must be informed of this before purchase.

A longer stated delivery time does not limit the customer's rights under mandatory consumer legislation.

WHEN CANCELLING A PURCHASE

If the customer has the right to cancel the purchase due to delayed or non-delivery, the refund will be handled in accordance with applicable consumer legislation.

If the shipment still arrives after the purchase has been canceled, we ask the customer to contact our customer support for further instructions.

In the event of a valid cancellation due to the seller's delay, the customer shall not be charged with return shipping costs that must be borne by the seller by law.

Nordic Digital Commerce Ltd is responsible for handling the cancellation and any refund.

CONTACT

If you have any questions about deliveries, delays or order tracking, you are always welcome to contact us.

E-mail: info@varuzone.se
Phone: +46 73 576 55 93

Customer service is provided with the support of ArcticLyx AB and SIA “Nordic Commerce Media” on behalf of Nordic Digital Commerce Ltd.